Shipping Policy

Domestic Shipping (UAE)

  • We offer free shipping on all orders within the Dubai.
  • Orders are typically processed within 1-2 business days.
  • Delivery times vary depending on the location, with most orders delivered within 2-5 business days.

International Shipping

  • International shipping is available for select products and destinations.
  • Shipping costs and delivery times vary based on the destination and the size of the order.
  • Customers are responsible for any customs duties or taxes incurred.

Return Policy

Eligibility

  • Returns are accepted only if the product is unused, undamaged, and in its original packaging.
  • Customers must notify us of their intent to return within same day of receiving the product.

Return Procedure

  • To initiate a return or replacement, customers must contact us at +971 4876 3843 to generate a return ticket.
  • Once the return ticket is generated, customers can ship the product back to us.
  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.

Refund or Replacement

  • Refunds or replacements will be processed within 7 days of receiving the returned product.
  • Refunds will be issued to the original payment method used for the purchase.

Contact Us

  • For any questions or concerns regarding shipping or returns, please contact us at info@bionexmed.com or call us at +971 4876 3843.