Shipping Policy
Domestic Shipping (UAE)
- We offer free shipping on all orders within the Dubai.
- Orders are typically processed within 1-2 business days.
- Delivery times vary depending on the location, with most orders delivered within 2-5 business days.
International Shipping
- International shipping is available for select products and destinations.
- Shipping costs and delivery times vary based on the destination and the size of the order.
- Customers are responsible for any customs duties or taxes incurred.
Return Policy
Eligibility
- Returns are accepted only if the product is unused, undamaged, and in its original packaging.
- Customers must notify us of their intent to return within same day of receiving the product.
Return Procedure
- To initiate a return or replacement, customers must contact us at +971 4876 3843 to generate a return ticket.
- Once the return ticket is generated, customers can ship the product back to us.
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.
Refund or Replacement
- Refunds or replacements will be processed within 7 days of receiving the returned product.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us
- For any questions or concerns regarding shipping or returns, please contact us at info@bionexmed.com or call us at +971 4876 3843.
